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Buying from me
We are Indie and we lovingly create beautiful bespoke gifts especially for you. Please do not hesitate to contact us if you need any help personalising any of our products, we are happy to help you wherever we can. Thank you for shopping with us - Indie team :-)
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Exceptions to returns and refunds:
Personalised items can not be returned or refunded due to the nature of the product.
If an item arrives damaged, please contact us upon receipt and include a photo of the damaged item. We will then send a replacement item to you.
Read the Folksy Returns Policy.
