You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

The leather used in all the bags in my Folksy shop, is sourced from a factory that specialises in high-quality leathers used in the manufacturing of high-end furniture. The pieces used in our bags are actually offcuts that were destined for landfill. This means that the leather is considered "Upcycled" and may have some unique characteristics. As an organic material, the leather may have creases, variations in color, flaws, blemishes, as well as variations in thickness and texture. These characteristics should not be seen as defects or faults, but rather as part of the charm and story of the bag. Please note that due to the nature of the upcycled leather, we are unable to accept returns or provide refunds based on these natural variations. We believe that these unique qualities add to the individuality and beauty of each bag.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.