You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Items are made to order. Once cut and before completion I will liaise with you for approval of colours. Once approved the item will be finished. Delivery will occur via tracked courier on receipt of any outstanding balance. Items are non-refundable. Should an item arrive damaged it can be returned for repair or replacement . Notification of damage should be made within 12 hours by email with photograph

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.