You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

For quick and easy transactions we accept Paypal. This also protects the buyer so it's a win win situation. If you do however require a different means of payment, do not hesitate to contact us. Once payment has been cleared, we will carefully pack and ship your item by Royal Mail First Class. Please allow 3-5 business days for delivery, just in case of unforeseen circumstances. International shipping is my Airmail, please allow extra delivery time for international shipping. If you would like a recorded delivery, we will be happy to provide this option. We are confident that you will love all of our products as we use ingredients of the highest quality and organic wherever possible. But if you feel that the product does not live up to it's description, or if you have not received your item(s) in the post, we will gladly refund you. Please read all of the product information carefully as we cannot be held responsible for any allergic reactions or skin irritation to the ingredients used in our products. If you have any custom orders, please get in touch as we would be happy to meet your needs. This includes bulk orders as well as custom products.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.